Who we are
This website, humpridgetrack.co.nz, is run by Tuatapere Hump Track Ltd, 31 Orawia Road, Tuatapere 9620. We take your privacy seriously and handle your personal information in line with the New Zealand Privacy Act 2020.
If you have any questions about this policy or your information, contact our Privacy Officer at [email protected], on 03 226 6739, or at 31 Orawia Road, Tuatapere 9620.
What we collect and why
Bookings. We collect personal information from you, including information about your name, contact information, location and Home Address. We collect your personal information in order to send a booking invoice or to contact you to confirm booking requirements. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected], or 032266739, or 31 Orawia Road, Tuatapere, Southland, 9620.
When you request a booking we also collect the names of the walkers in your group, the number of adults and children, your walk date, the options you choose and any notes you add, and use them in the same way.
Customer Declaration. Before you walk, we ask each walker to complete a Customer Declaration. This includes your contact details, age group, nationality, walk date, signature, an emergency contact, your vehicle registration and any medical conditions you choose to tell us about. We use the emergency and medical details only to keep you safe on the track and in an emergency, and we treat them as confidential.
Enquiries and other forms. If you contact us, ask about helicopter options, make a complaint or apply for a job, we collect the details you give us in that form and use them to respond to you.
Using our website. We use Google Analytics to understand how people use our website (for example which pages are visited and how people find us). It uses cookies and collects information such as your approximate location, device and browser, but not your name or contact details. Our forms use Cloudflare Turnstile to block spam, and our website security tools record IP addresses to protect the site from attacks.
Do you have to give us your information? No, but if you don’t give us the details we ask for, we may not be able to take your booking or let you walk the track.
Information about other people. If you give us information about someone else, such as the other walkers in your group or an emergency contact, please let them know and point them to this policy.
Who we share it with
We only share your information when we need to in order to provide your walk, or when the law requires it. This may include:
- transport, helicopter and jet boat operators, and accommodation providers who are part of the options you book
- emergency services, if you need help on the track
- the companies that help us run our business, such as our website developer and host (Flatout Web Design), our accounting and payment providers, and Google (website analytics)
We don’t sell your personal information.
Information stored or processed overseas
Some of the services we use, such as Google Analytics and Cloudflare, process information outside New Zealand. We use well-known providers that protect information to a standard comparable to New Zealand’s.
Cookies
Our website uses cookies to make the booking process work (for example to remember what’s in your booking as you move between steps) and for Google Analytics. You can block or delete cookies in your browser settings, but the booking process may not work without them.
Keeping your information safe and how long we keep it
We take reasonable steps to keep your information secure. Our website uses an encrypted connection (https), and access to booking records is limited to our staff.
We keep booking records for as long as we need them for your booking and to meet our legal obligations, such as tax and accounting records. We keep Customer Declarations only for as long as we need them, and then securely dispose of them.
Your rights
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it’s wrong. To do this, contact our Privacy Officer using the details above. We may need to confirm your identity first.
If you’re not happy with how we’ve handled your information, please talk to us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: October 2026